VODAFONE AND AMAN SIGN KNOWLEDGE TRANSFER MOU TO BOOST DIGITAL SERVICES

VODAFONE AND AMAN SIGN KNOWLEDGE TRANSFER MOU TO BOOST DIGITAL SERVICES

Vodafone Qatar and the Protection and Social Rehabilitation Centre (AMAN) have announced the signing of a Memorandum of Understanding (MoU) to support the digital transformation of the Centre.

The virtual MoU was signed by Vodafone Qatar’s Chief Human Resources Officer, Mr. Khames Mohammed Al Naimi, and Ms. Mariam bint Ali Al Misned, the Acting CEO of AMAN.

The agreement will see the two entities work together to foster knowledge transfer, train and develop AMAN’s talent and establish new digital processes that will streamline AMAN’s communications, among other benefits.

Established in 2002 by HH Sheikha Moza bint Nasser, the centre targets the protection and rehabilitation of women and children who are victims of violence or family break-up and reintegrating them into society. Among the centre’s wide range of services are a mobile application for children to seek help and a counselling hotline that provides free consultations (social, psychological and legal) for women under the strictest of confidentiality. Moreover, the centre provides a hotline (919) to these categories, managed by a team available 24/7. Under the partnership, Vodafone Qatar will be advising AMAN on how to enhance these crucial services.

Commenting on the MoU, Mr. Al Naimi, said: “AMAN plays a vital role in our society, and as part of our corporate social responsibility, it’s important that we support such social work. We look forward to using our digital expertise and world class customer service experience to upskill AMAN’s people and optimise their processes and communications services.”

From her end, Ms. Al Misned said: “Vodafone Qatar has been a long-term supporter of the AMAN centre, having worked with us in 2017 on launching the AMAN watches that track children, and recently providing laptops and an internet connection for the centre’s children and women to conduct their remote learning. Vodafone Qatar is a strategic partner and we hope to launch more distinguished and new initiatives to help the people we serve. This cooperation with Vodafone Qatar adds value, given the company’s high level of expertise, especially in the fields of telecommunications and customer service.” 

She added: “This cooperation with Vodafone Qatar in the field of training represents only a starting point, as the centre intends to broaden it to include other fields in line with our plan to optimise the outcomes of the MoU.”

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